Refund Policy
Last updated: September 9, 2026
This Refund Policy explains when refunds may be available for digital products purchased from Qualavo through qualavo.com.
Qualavo provides downloadable digital products. Because digital products can be supplied immediately after payment, different rules may apply to refunds and statutory withdrawal rights than to physical goods.
Nothing in this Refund Policy limits any mandatory rights that a consumer may have under applicable law.
1. Digital Products
All paid Qualavo products are supplied digitally.
No physical goods are shipped.
After successful payment, access to the purchased digital product may be provided through the order confirmation page, by email, or by another electronic download method specified during checkout.
For the purposes of digital-content delivery, access may be considered supplied once the digital content, or a means of accessing or downloading it, has been made available to the customer.
2. 14-Day Consumer Withdrawal Right
Consumers entering into a distance contract may generally have a statutory 14-day right of withdrawal, subject to applicable law.
However, for digital content that is not supplied on a tangible medium, this right may be lost once supply of the digital content begins if the consumer:
- expressly agrees that supply may begin before the end of the 14-day withdrawal period;
- acknowledges that beginning supply will result in the loss of the right of withdrawal; and
- receives the confirmation required by applicable law.
During checkout, Qualavo may therefore ask the consumer to expressly consent to immediate supply of the purchased digital content and acknowledge the resulting loss of the statutory withdrawal right.
If these legal requirements have not been properly satisfied, any mandatory withdrawal rights remain unaffected.
3. Change-of-Mind Refunds After Digital Delivery
Where a consumer has validly requested immediate supply of the digital content and has validly acknowledged the loss of the statutory withdrawal right, Qualavo does not normally provide a refund solely because the customer:
- changed their mind;
- no longer needs the product;
- decided not to use the product;
- purchased the wrong plan without a defect or delivery issue;
- expected features or materials that were not included in the applicable product description; or
- lacks compatible software, equipment or technical knowledge required to use ordinary downloadable files.
Customers should review the applicable product description before completing a purchase.
This section does not affect mandatory consumer rights.
4. When a Refund or Other Remedy May Be Available
A refund, replacement access, price reduction or other remedy may be available where required by applicable law, including circumstances such as:
- the customer was charged twice for the same order;
- an incorrect amount was charged;
- payment was successfully completed but access to the purchased product was not provided;
- a download supplied by Qualavo is technically inaccessible because of a problem on Qualavo’s side and the issue cannot reasonably be corrected;
- the digital content materially differs from the product description applicable at the time of purchase;
- the supplied digital content is materially defective or otherwise does not conform to the contract; or
- another refund or remedy is required by mandatory law.
Where a delivery or access problem can reasonably be corrected, Qualavo may first attempt to restore access or provide a replacement download.
5. Defective or Non-Conforming Digital Content
Mandatory consumer rights relating to defective or non-conforming digital content remain unaffected by this Refund Policy.
Where applicable law gives a consumer the right to have digital content brought into conformity, Qualavo may first be entitled to correct the problem within a reasonable period and without significant inconvenience to the consumer.
Depending on the circumstances and applicable law, a consumer may be entitled to an appropriate price reduction or to terminate the contract where, for example:
- Qualavo does not bring the digital content into conformity as required;
- the problem remains after an attempted correction;
- the lack of conformity is sufficiently serious to justify an immediate remedy; or
- it is clear that Qualavo will not correct the problem within an appropriate period.
Any mandatory statutory rights take precedence over this Policy.
6. Download and Access Problems
If you cannot access or download a paid Qualavo product, contact:
Please do not repurchase the same product solely because a download link or file appears not to work.
Where the issue is caused by Qualavo’s delivery system, we will take reasonable steps to restore access or provide a replacement download.
Problems caused solely by the customer’s own device, internet connection, email filtering, software configuration or other systems outside Qualavo’s reasonable control do not automatically create a right to a refund, unless applicable law provides otherwise.
7. How to Request a Refund or Remedy
To request a refund or report a problem with a purchase, email:
Please include:
- your full name;
- the email address used for the order;
- your order number, if available;
- the product purchased;
- a short description of the problem; and
- any information reasonably necessary to investigate the request.
You should not send complete payment card details by email.
Qualavo may request additional information where reasonably necessary to verify the order or investigate the issue.
8. Refund Processing
Where a refund is legally due, it will be processed without undue delay and within any mandatory statutory deadline.
Where Hungarian rules governing digital content require a refund following a valid price reduction or termination of the contract, the refund will be made without delay and no later than 14 days after Qualavo becomes aware of the consumer exercising the relevant right.
Unless the customer expressly agrees otherwise where permitted by law, refunds will normally be made using the same payment method used for the original transaction, and the consumer will not be charged a fee for the refund where prohibited by applicable law.
The time required for a processed refund to appear in the customer’s account may also depend on the payment provider or financial institution.
9. Business Customers
Statutory consumer withdrawal rights apply only where the purchaser qualifies as a consumer under applicable law.
Purchases made for business or professional purposes may therefore be subject to different legal rules.
For business customers, change-of-mind refunds are not normally provided after digital delivery unless otherwise expressly agreed by Qualavo.
This does not affect refunds or remedies that cannot legally be excluded.
10. QA Lite
QA Lite is provided free of charge and therefore has no purchase price to refund.
Any personal information collected in connection with QA Lite is handled in accordance with the Qualavo Privacy Policy and applicable data-protection law.
11. Payment Disputes
If you believe that a Qualavo payment is incorrect, duplicated or unauthorised, please contact us at support@qualavo.com so that the matter can be investigated.
Nothing in this section limits any statutory right or any right you may have through your bank or payment provider.
12. Relationship With the Terms & Conditions
This Refund Policy forms part of the rules governing purchases from Qualavo and should be read together with the Qualavo Terms & Conditions.
If there is a conflict between this Refund Policy and mandatory applicable law, mandatory law takes precedence.
13. Changes to This Refund Policy
Qualavo may update this Refund Policy where reasonably necessary, including to reflect changes in products, business practices or applicable law.
The latest version will be published on qualavo.com together with the date of the most recent update.
The policy applicable to a particular purchase is generally the version in effect when that purchase was made, subject to mandatory law.
14. Contact
For refund requests, payment issues or questions about this Refund Policy, contact:
Qualavo
Email: support@qualavo.com
Website: qualavo.com